Card Authority & Disputes Administrator - Multiple Locations
Implementations Team · Spain, Equatorial Guinea, France, Italy, Denmark, Netherlands, Sweden, Ireland, Belgium, Romania, Cyprus, Latvia, Greece, Malta, Hungary, Slovakia Fully Remote
Make payments happen!
As one of Tutuka’s Implementations Card Authority and Dispute Administrator, you’ll be working hands-on alongside the team on performing administrative aspects of MasterCard, Visa Card, Bancnet and China Union Pay programmes.
You will join a small specialist team where you will have the opportunity to be a specialist in card authorisation administrative requirements and dispute processing. The Dispute Team is part of Tutuka’s Implementations team, which you will closely work with in this role. You’ll also be interacting with our clients.
Do you have experience in card authority dispute processing and a hunger to learn? We will provide training and we'll help you learn the systems and navigate through the different steps.
What you get to do:
Main tasks will be processing chargebacks, handling dispute cases, fraud analysis and reporting. You will also be performing administrative work for card authority back-office functions such as: risk reviews, card authority document requirements, fraud reporting, and communicating it on to relevant internal teams.
You’ll be troubleshooting issues by doing investigation on Tutuka's systems and card authority systems and reaching out to clients where further information is required.
There will also be more complex dispute processing. In such cases, your tasks will include investigating 2nd presentments, liaising with acquiring banks, as well as MasterCard and Visa and performing chargeback analysis.
Responsibilities will also comprise of monitoring cards declined, fraud and risk, by doing daily checks on Crimson, target cases and using reports.
Team work is a must, sometimes you will help out the team with other card authority requirements, and, if needed arises, with card acceptance testing and troubleshooting.
What it takes to succeed:
- Great attention to detail, motivation to succeed and drive. A mindset to make things happen, easy and right!
- Bilingual preferred; at a minimum, the ability to understand and to make one's self understood to all Spanish speaking customers
- 2+ years’ experience in card authority dispute processing
- 2+ years’ experience in card authority administration
- Work experience at a Financial institution in a customer support or administrative role
- A customer centric mindset that is aimed at delighting customers
- Experience at an organisation that has scaled quickly
- Experience at an organisation that has built culture across distributed offices
What you can look forward to:
At Tutuka we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Tutukans, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.
We focus on building strong, diverse teams built from different backgrounds, experiences & identities.
Join the Tutuka team!
Tutuka is an award-winning global Fintech with an enterprise-level, highly scalable, highly secure financial processing system that powers tens of millions of transactions and makes it easy for people to issue, redeem and reconcile prepaid cards all over the world. We have clients in 35+ countries, team members in 30+ countries and process 1B+ USD per year in transactions.